Customer Service

Orders & Delivery

All software license keys will be delivered once funds has been received into EB Strada's bank account. Consulting services are payable upfront for inter-city, inter-state and international work. Training events are also payable upfont before attending the event. All other services are payable once the work has been completed on a 7 day term.

Privacy & Security

Our privacy policy is available for you to view at http://www.ebstrada.com/store/privacy_policy.html. If you have any questions regarding your privacy, please phone or email us anytime.

Refund Policy

At EB Strada Pty Ltd we are committed to providing high quality products and services. In the event you are not satisfied with your purchase, this refund policy explains when we will give a refund.

General refund policy

We ask that you please choose carefully before making your purchase, as we do not normally give refunds if you simply change your mind or make a wrong selection.

The two lists below have been supplied by the Queensland Government's Department of Tourism, Fair Trading and Wine Industry Development; they outline your rights to a refund:

You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased:

  • Have a fault that you could not have known about at the time of purchase;
  • Are not the same as the description provided by the salesperson or advertisement;
  • Do not match the sample you were shown at the time of purchase; and/or
  • Do not do the job as you were led to believe.

You are not entitled to a refund if you:

  • Simply change your mind or no longer want the goods;
  • Realise you can't afford the goods;
  • Found the same item at a cheaper price elsewhere;
  • Chose the wrong size or colour;
  • Knew about the particular fault prior to purchase; and/or
  • Were responsible for causing the fault.

(Refund information supplied by the Queensland Government. Copyright © The State of Queensland (The Department of Tourism, Fair Trading and Wine Industry Development) 2004 (http://www.fairtrading.qld.gov.au). Information was valid at the time of first publication. Please refer to http://www.fairtrading.qld.gov.au for the latest information.)

If you are entitled to a refund, you can choose between a refund, exchange or we may attempt to correct the problem for you.

This refund policy is subject to, and/or in addition to, any other legal rights you may have under Queensland legislation.

Please note that EB Strada Pty Ltd sells its products on more than one website. This refund policy applies only to EB Strada Pty Ltd products and services sold on ebstrada.com. Products purchased from third parties may be subject to other refund policies.

Refunding software purchases & License keys

To help ensure that our software products are perfect for your requirements, free fully-functional trial versions of most software published by EB Strada's are available to download from our website. Comprehensive product and service information is also available. Furthermore, if you need help for you to make and informed decision you can contact us directly by phone or email.

Since you may not have a physical product to return when requesting a refund for an electronic purchase, we may require you to deactivate the product and/or sign a declaration that you will discontinue use of the product prior to completing your refund.

Pricing & Tax

Pricing displayed on EB Strada's website are subject to change at any time without prior notice. Prices are also quoted in Australian Dollars (AUD) and include 10% GST (Goods & Services Tax) unless stated otherwise.